Managers cite performance appraisals or annual reviews as one of their most disliked tasks. This program helps managers expand their focus beyond the performance appraisal or annual review and concentrates on the entire spectrum of performance management and development issues including employee performance development, training, cross-training, challenging assignments, and regular performance feedback

Managing Change
Recommended for Executive, Middle and Front-Line Managers, Supervisors

Change is inevitable, but it can provide your organization with a vital opportunity for improvement. This program is designed to help managers embrace change as a means of increased performance. Managers will cover many topics including conflict and stress management, communication skills, and team management for problem solving.

Interviewing for Success
Recommended for Executive, Middle and Front-Line Managers, Supervisors Effective interviewing is essential in today’s work environment. Managers need to be able to ascertain whether or not a candidate is the right person for the job; does the candidate have the skills and capabilities to be successful in the role? The course will help manager develop the skills to make the right hiring decisions - and avoid costly mistakes. Managers will learn to conduct selection interviews using behavioral competency interviewing; how to relax the candidate and keep the questions legal; assess the candidate’s competency by using a variety of questioning techniques.

Managing and Reducing Absenteeism
Recommended for Middle and Front-Line Managers, Supervisors

This program is designed to help organizations understand the reasons for absenteeism and to help develop strategies to reduce employee absenteeism. Participant will cover topics such as the impact of employee absences the laws that impact an organizations ability to manage time away from work, predictors of employee absenteeism and strategies for reducing absenteeism

Preventing Aggression in the Workplace
Recommended for Middle and Front-Line Managers, Supervisors

This course provides managers with an overview of the laws and their impact on the obligations to provide hazard free workplaces. The course will also focus on the process of how situations evolve as well as tools to help managers prevent and effectively intervene, to ensure safe and cost effective resolutions.

Investigation Basics 101
Recommended for Front-Line Supervisors and Managers

Responding to employee complaints, performance issues and other incidents in the workplace is the responsibility of every manager who manages employees. How the manager responds to employee issues can have far reaching consequences. It can affect the outcome of a grievance or arbitration in a unionized setting or even the outcome of a legal proceeding before an administrative agency or a judge and jury.

This course focuses on the practical aspects of any investigation and the basic skills needed to conduct an effective investigation.